The NICU Collection Policies
Effective Date: June 15, 2026
Thank you for visiting The NICU Collection. By using this website and purchasing products from The NICU Collection, you agree to the policies outlined below.
Privacy Policy
The NICU Collection respects your privacy and is committed to protecting your personal information.
We do not sell, rent, or trade personal information to third parties.
Information We Collect
We may collect information including:
Name
Email address
Billing address
Shipping address
Payment information (processed securely through third-party providers)
How Information Is Collected
Information may be collected when you:
Place an order
Subscribe to our email list
Complete a website form
Contact us directly
How We Use Your Information
Your information may be used to:
Process and fulfill orders
Provide customer support
Respond to inquiries
Improve our website and services
Send marketing and promotional communications
Third-Party Service Providers
We may share information necessary to process payments, fulfill orders, analyze website performance, and send communications through trusted third-party providers, including but not limited to:
Squarespace
Stripe
Printify
Email marketing providers
Cookies and Analytics
This website may use cookies and analytics tools to improve user experience and better understand website performance.
Email Communications
By subscribing to our email list, you consent to receive marketing and promotional emails from The NICU Collection. You may unsubscribe at any time using the unsubscribe link included in our emails.
Contact Regarding Your Information
Questions regarding your personal information may be directed to:
Refund & Return Policy
Digital Products
Due to the nature of digital products, all digital download sales are final.
By purchasing a digital product, you acknowledge that digital products are delivered electronically and are not eligible for refunds, returns, or exchanges once purchased.
Apparel
All apparel items are made to order.
Because apparel items are made to order, returns and exchanges are generally not accepted for incorrect size selection, change of mind, or preference-related reasons.
Please review sizing information carefully before placing your order.
Damaged, Defective, or Misprinted Items
If an item arrives damaged, defective, or contains a printing error, please contact us within 30 days of delivery.
We will work with our fulfillment partner to review the issue and determine an appropriate resolution.
To request assistance, please contact:
Shipping Policy
Apparel products are produced and shipped by a third-party fulfillment partner.
Processing and Shipping Times
Processing and shipping times are estimates only and are not guaranteed.
Actual delivery times may vary due to:
Production schedules
Carrier delays
Weather conditions
Holidays
Other circumstances outside of our control
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
The NICU Collection is not responsible for orders delayed, lost, or returned due to incorrect shipping information provided by the customer.
Carrier Delays
Once an order has been shipped, delivery delays caused by the shipping carrier are outside of our control.
Terms & Conditions
Acceptance of Terms
By accessing this website, purchasing products, or using resources provided by The NICU Collection, you agree to these Terms & Conditions.
Medical & Educational Disclaimer
The information provided by The NICU Collection is intended solely for educational and informational purposes.
Content available through this website, digital products, emails, social media platforms, blog posts, educational resources, and other materials is not intended to replace professional medical advice, diagnosis, or treatment.
Always consult your child's physician, healthcare team, or another qualified healthcare provider regarding medical questions, concerns, or treatment decisions.
Never disregard professional medical advice or delay seeking medical care because of information obtained from The NICU Collection.
No Provider-Patient Relationship
Although content may be created by a NICU nurse, use of this website and its resources does not establish:
A nurse-patient relationship
A healthcare provider-patient relationship
Any professional healthcare relationship
No individualized medical advice is provided through this website.
Intellectual Property
All content on this website, including but not limited to:
Text
Graphics
Logos
Product designs
Digital downloads
Educational materials
Images
Product descriptions
is the property of The NICU Collection and is protected by applicable copyright and intellectual property laws.
Products and digital resources are intended for personal use only.
No content may be copied, reproduced, distributed, modified, shared, republished, resold, or used for commercial purposes without prior written permission.
Unauthorized use of website content is prohibited.
Product Information & Pricing
We strive to ensure that product descriptions, images, and pricing are accurate.
However, errors may occasionally occur.
The NICU Collection reserves the right to:
Correct pricing errors
Update product information
Modify product offerings
Cancel orders resulting from pricing or listing error without prior notice.
Color Disclaimer
Actual product colors may vary slightly due to:
Screen settings
Monitor displays
Mobile device displays
Printing processes
Garment dye lots
Color variations do not constitute product defects.
Order Modifications & Cancellations
Orders are processed shortly after purchase.
Once production has begun, order modifications, cancellations, or changes may not be possible.
Limitation of Liability
To the fullest extent permitted by applicable law, The NICU Collection shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Use of this website
Use of digital products
Use of educational resources
Purchase or use of physical products
While we strive to provide accurate and helpful information, The NICU Collection makes no guarantees regarding the completeness, accuracy, or applicability of information provided. Users are responsible for consulting qualified healthcare professionals regarding medical decisions and care.
Website Use
You agree not to use this website:
For unlawful purposes
To violate intellectual property rights
To interfere with website functionality
To transmit harmful software or malicious code
Policy Updates
The NICU Collection reserves the right to update or modify these policies at any time.
Updated versions will be posted on this page with a revised effective date.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.
Contact Information
Questions regarding these policies may be directed to:
The NICU Collection
hello@thenicucollection.com
Thank you for supporting The NICU Collection.